Frequently Asked Questions

Quick answers about how HCE works.

Is HopeChain Excursions a medical provider?

No. HCE is a digital intermediary that facilitates wellness travel and coordinates with verified professionals upon request and consent.

Do I need medical clearance?

Yes. Travelers must be lucid and medically cleared to travel.

How are emergencies handled?

Through your travel insurance and partner facilities. HCE assumes no medical liability.

Can I reschedule?

If fully paid, you may reschedule with at least 14 days' notice, subject to availability.

What is the refund policy?

30% non-refundable if canceled within 72 hours of travel. Other refunds follow finalized policy.